The Ottawa Nurse Practitioner-Led Clinic has experienced very high demand for primary care services since opening.

In order to maintain safe, high-quality care for patients already registered with the clinic, new patient self-registration is currently closed.

At this time, the Ottawa NPLC is attaching new patients through the Health Care Connect waitlist. Individuals who do not currently have a primary care provider are encouraged to register with Health Care Connect.

The clinic will also continue to accept referrals from community agencies and partner organizations to support individuals with the greatest needs.

The Ottawa NPLC remains committed to improving access to primary care in our community. We continue to work closely with Ontario Health, Health Care Connect, and community partners to attach patients as capacity allows, with a focus on individuals with the greatest needs in our community.

Updates will be posted on our website if the patient attachment process changes.

Thank you for your patience and understanding.

The Ottawa Nurse Practitioner Led Clinic provides team-based primary care. This means that patients may receive care from different members of our interdisciplinary team depending on their needs.

Our team includes Nurse Practitioners, nurses, social workers, dietitian, patient navigator, administrative staff, community paramedics and other allied health professionals. Each team member brings specific expertise to support your health and well-being.

This approach allows us to provide more comprehensive care, including prevention, chronic disease management, mental health support, health education, system navigation, and connections to community services.

An NP is a highly trained healthcare professional who provides comprehensive, patient-centered care. NPs have advanced education and clinical training, allowing them to assess, diagnose, treat, and manage a wide range of health conditions. Nurse Practitioners provide a full range of primary health care to people of all ages, they can prescribe medications, order and interpret tests, perform procedures, and refer patients to specialists when needed. 

 Your Nurse Practitioner works with the rest of the clinic team to support your care. Depending on your needs, they may involve another team member, such as a nurse, social worker, dietitian, patient navigator, pharmacist or other allied health professional.

Not always. Because we provide team-based care, you may be booked with the team member best suited to address your concern.

Your Nurse Practitioner works with the rest of the clinic team to support your care. Depending on your needs, they may involve another team member, such as a nurse, social worker, dietitian, patient navigator, pharmacist or other allied health professional.

For example, you may see a nurse for immunizations or certain follow-up visits, a dietitian for nutrition support, a social worker for counselling or mental health support, or a patient navigator for help connecting with services.

Your Nurse Practitioner remains involved in your overall care and works closely with the team to ensure care is coordinated.

Our phones are answered Monday to Friday from 9:00 a.m. to 4:30 p.m.

Please note that phone lines are closed from 12:00 p.m. to 1:00 p.m.

Please do not email personal health information or use email for urgent medical concerns.

This email address is not monitored 24/7.

If your concern is urgent, please call the clinic during business hours. For medical emergencies, call 911 or go to your nearest emergency department.

If you need a form completed, please ensure you have filled out your section and signed the privacy or consent section before dropping it off at the clinic.

Test results must first be reviewed by your nurse practitioner.

If follow-up is needed, someone from the clinic will contact you to book an appointment or discuss next steps. In some cases, we may send a message through the Ocean portal if appropriate.

If you would like to review your results with your nurse practitioner, or if you have specific questions, please book an appointment.

You will receive an SMS text message and/or email reminder 48 hours before your appointment. You will be asked to confirm or cancel your appointment.

Please take the time to cancel appointments you are unable to attend. This helps us offer the appointment time to another patient who is waiting to be seen.

Prescription renewals should generally be addressed during your regular appointments.

When your prescription is running out, this is often a good time to book a follow-up appointment with your nurse practitioner.

You may also speak with your pharmacist, who may be able to authorize a limited refill when appropriate.

Some of our nurses are able to provide travel consultations.

If you have a travel itinerary, please let reception know. They will send a message to the nurse to determine the appropriate next steps.

You may also choose to visit a travel medicine clinic. One nearby option is the Riverside Travel Medicine Clinic.

To transfer your chart to another clinician, we require a signed authorization request from your new clinician’s office.

The request can be faxed to us, or you may bring the signed request to the clinic in person.

Flu and COVID-19 vaccines are typically available between October and December.

Information about vaccine availability will be posted on our website. Vaccines may also be available through local pharmacies.

If you submitted an insurance form, we will notify you when it is ready.

Please allow approximately 30 days for completion, as clinical care is prioritized over form completion.

Please call the clinic to request a copy of your immunization record.

Your record can be emailed to you or printed for pick-up at the clinic.